Terms & Conditions

1. General

1.1 About the company

Simon's Freezer Meals is a members club offering chef-made frozen meals through a credit-based monthly membership, delivered to members in and around Copenhagen.

Hereinafter referred to as ("SFM"), the company operates simonsfreezermeals.dk (the "Platform").

1.2 Acceptance of the Terms

By creating an account on the Platform, the User accepts these Terms and Conditions (the "Terms"). The Terms govern the legal relationship between the User and SFM.

1.3 Definitions

• The Member: A User with a paid membership, including a paused one.
• The User: Anyone with an account on the Platform, including Members and people on the waitlist.
• The Account: The personal login used on the Platform.
• The Plan: The membership size the Member has chosen. Each Plan has a fixed monthly price and a fixed number of credits.
• Credits: SFM's unit of account. One credit buys one meal. Add-ons are priced in credits as shown on the Platform.
• The Cycle: One month of SFM: an ordering window, a cooking and planning period, and delivery days. Everyone is on the same Cycle.
• The Ordering Window: The days in each Cycle during which Members can place and change their order.
• The Menu: The dishes that can be ordered in the current Cycle.
• A Pause: One month without a payment and without new credits. Pauses are limited in number.

2. The Service

2.1 Scope of the Service

SFM provides a service (the "Service") that allows the Member to order chef-made frozen meals through the Platform once per Cycle. Meals are cooked in batches in SFM's own kitchen, delivered frozen on scheduled delivery days, and designed to be kept in the Member's freezer and reheated when needed.

2.2 Age requirement

Only individuals who are 18 years of age or older may become Members.

2.3 Personal membership

The membership is personal. The Member may not transfer rights or obligations under these Terms to a third party. Meals may of course be shared within the Member's household.

2.4 Accuracy of information

The Member is responsible for keeping name, delivery address, phone number and any delivery instructions accurate and up to date on the Platform. SFM is not liable for failed deliveries or unsuitable meals resulting from incorrect or outdated information provided by the Member.

2.5 Service area

SFM delivers to the postal codes listed on the Platform. The Platform checks the address at signup. SFM may change the delivery area at any time; existing Members at an address that leaves the area will be told in advance.

2.6 Limited capacity and waitlist

SFM cooks a limited number of meals per Cycle. When the kitchen is at capacity, or an address is outside the delivery area, the User can join a waitlist and is invited by text or email when a place or the area opens. Being on the waitlist costs nothing and creates no obligation.

2.7 Menu

The Menu is set per Cycle by SFM at its sole discretion. Most dishes come in a meat and a vegan version, which are ordered separately. Dishes are cooked in limited quantities and a version can sell out during the Ordering Window; the Platform shows how many portions are left. SFM does not guarantee access to specific dishes. Descriptions, ingredients and images are for information, and minor variations between the described meal and the delivered product may occur because the food is made by hand.

3. Signing up

3.1 How membership starts

The User checks their address, chooses a Plan, creates an Account and pays the first month by card through SFM's payment provider, Stripe. The membership and its first credits start as soon as the first payment goes through. SFM does not store card details; Stripe does.

3.2 Introductory offers

SFM may offer a discount on the first payment to first-time Members. The offer, if any, is shown at signup and applies to the first payment only. The regular Plan price applies from the next payment.

3.3 Referral codes

A new Member may enter a referral code at signup. Rewards for referrals are given as credits and follow the rules stated on the Platform at the time. SFM may change or end the referral programme at any time.

3.4 Recurring billing consent

By becoming a Member, the User expressly consents to recurring automatic charges of the Plan price on the registered payment method on the 1st of each month, until the membership is paused or cancelled through the Platform.

4. Membership & Billing

4.1 Plans

SFM offers Plans from 8 to 28 meals per month. Larger Plans have a lower price per meal. Current Plans and prices are listed on the Platform. The Member may change Plan on the Platform; the change applies as shown at the time of the change.

4.2 Billing on the 1st

All Members are billed on the 1st of the month, in advance, for that month's Cycle. The amount is always the full, flat price of the Plan: there is no proration and no partial month. The first payment is taken at signup. If a User joins after the month's Ordering Window has closed, the first renewal is the 1st of the month after next, so nobody pays twice for one Menu.

4.3 Prices

All prices are stated in Danish kroner (DKK) and include VAT (25%). Delivery to the Member's address is included in the Plan price. SFM reserves the right to introduce separate delivery fees in the future, with advance notice to Members.

4.4 Failed payments

If a payment fails, the Member is notified and Stripe retries the card over the following days. Credits for the month are only added once the payment goes through. Continued failure to pay may result in the membership being ended.

4.5 Price changes

SFM may adjust Plan prices with at least 30 days' notice to Members. The Member may cancel before the new price takes effect.

5. Credits

5.1 Allocation

The Plan's credits are added to the Member's account each time the monthly payment goes through. One credit buys one meal from the Menu.

5.2 Rollover

Unused credits roll over to the next Cycle and do not expire. SFM reserves the right to introduce expiration rules in the future, with reasonable notice to Members.

5.3 Add-ons

SFM may offer add-ons, such as condiments, priced in credits as shown on the Platform. Add-ons do not count toward the order size in section 6.3.

5.4 No cash value

Credits have no cash value and cannot be exchanged for money, sold or transferred to other Members, unless SFM explicitly allows it.

5.5 Bonus credits and badges

SFM may award extra credits or member badges for referrals, loyalty or promotions, at its discretion. Bonus credits follow the same rules as regular credits.

5.6 Changes to the credit system

SFM reserves the right to change the credit system, including rollover and bonus rules, with reasonable notice to Members.

6. The Monthly Cycle, Orders & Delivery

6.1 The Cycle

Every month runs as one Cycle for all Members. The Ordering Window opens on the 1st of the month at 09:00 and closes on the date shown on the Platform, normally within the first ten days. SFM then cooks and plans the routes, and delivers in the second half of the month on the delivery days shown on the Platform.

6.2 Placing and changing an order

The Member places one order per Cycle on the Platform while the Ordering Window is open and may change it freely until the Window closes. When the Window closes, the order is final. A new Member who joins before the Window opens may build a first order in advance; it is held and confirmed when the Window opens.

6.3 Order sizes

An order contains 8, 12, 16, 20, 24, 28, 32, 36 or 40 meals, paid with credits. The order size is independent of the Plan: saved credits can be used for a larger order, and a Member may order less than their Plan and keep the rest.

6.4 Delivery day and time

After the Window closes, SFM plans the deliveries and sends each Member their delivery day and time window by text message. The Member confirms it or chooses another available day on the Platform, and may tell SFM when they are usually home to help the planning. SFM will do its best to honour the Member's preferences but cannot guarantee a specific day or time.

6.5 Receiving the delivery

Meals are delivered frozen to the registered address and must be put in a freezer promptly. Someone should be home to receive them. If the Member prefers, they can instruct SFM on the Platform to leave the box outside, in a key box or with a neighbour; SFM follows such instructions at the Member's own risk and is not liable for meals left according to them. If nobody is home and no instruction has been given, SFM will contact the Member and may redeliver on another delivery day in the Cycle. A redelivery caused by the Member's absence may carry a fee, stated in advance.

6.6 Pickup

SFM may offer pickup points as an alternative to home delivery. When available, they are shown at checkout together with their opening hours and how long an order is kept.

7. Pausing

A Member can pause their membership from the Platform. A Pause lasts one month, skips exactly one monthly payment, and ends by itself; SFM sends a reminder before billing resumes. No new credits are added during a Pause, but existing credits can still be used to order. The Member can resume early at any time. Each Plan includes a limited number of Pauses, shown on the Platform when pausing, and SFM may offer additional Pauses for purchase.

8. Cancellation

The Member may cancel at any time from the Platform. Cancellation takes effect immediately: no further payments are taken, and the Member keeps any order already placed in the current Cycle. Remaining credits are frozen on cancellation and restored if the Member rejoins. A Member who cancels within 14 days of their first payment without having placed an order is refunded that payment. Payments already made for a Cycle in which an order was placed are not refunded.

9. Right of Withdrawal

Under the Danish Consumer Contracts Act §18(2)(4), the statutory 14-day right of withdrawal does not apply to food products. Once the Ordering Window has closed, an order cannot be withdrawn. The membership itself can be cancelled at any time as described in section 8.

10. Food, Allergens & Safety

All meals are produced in a commercial kitchen registered with the Danish Veterinary and Food Administration and comply with food safety regulations. Allergen information is provided on the labels and on the Platform in accordance with EU Regulation 1169/2011. Cross-contamination cannot be fully excluded. Members are responsible for checking ingredient and allergen information before consuming meals, and for storing and reheating the meals as instructed on the label.

11. Complaints

Defective or missing products must be reported within 48 hours of delivery to hej@simonsfreezermeals.dk or through the help page on the Platform. Members have a right to complain under the Danish Sale of Goods Act. Disputes may be brought before Nævnenes Hus or the EU Online Dispute Resolution platform.

12. Liability

SFM's total liability is limited to the Plan price paid for the month in which the claim arose. SFM is not liable for indirect or consequential losses, except in cases of gross negligence or wilful misconduct.

13. Personal Data & Messages

SFM processes personal data in accordance with the GDPR and the Danish Data Protection Act. Data collected includes name, email, phone number, address, order and delivery history, payment references and any dietary preferences the Member enters. SFM sends service messages by text and email about orders, deliveries and payments; these are part of the Service. Marketing messages are only sent with consent, which the Member may withdraw at any time.

14. Governing Law & Jurisdiction

These Terms are governed by Danish law. Disputes shall be settled by the Copenhagen City Court as the court of first instance, unless mandatory consumer protection rules provide otherwise.