Question 1

How do tokens work?

Accepted Answer

Tokens are your meal currency at Simon's Freezer Meals. Each subscription plan gives you a monthly allocation of tokens. Most meals cost 1 token, and unused tokens roll over to the next month (up to 150% of your plan limit).

Question 2

What areas do you deliver to?

Accepted Answer

We deliver throughout the Copenhagen metropolitan area. Delivery is included with your subscription and scheduled monthly.

Question 3

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription anytime from your account settings. Your subscription will remain active until the end of your current billing period.

Question 4

Are the meals fresh or frozen?

Accepted Answer

All meals are delivered frozen to maintain freshness and quality. Simply heat and enjoy whenever you're ready.

Question 5

Can I customize my meal selection?

Accepted Answer

Yes! You can choose any meals from our monthly menu using your tokens. Select what you want, when you want it.

Help Center

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How do tokens work?

Can I buy extra tokens?

What happens to unused tokens?

When can I place my order?

How does delivery work?

Can I change my delivery address?

What if I miss the order window?

Can I change my subscription plan?

Can I pause my subscription?

How do I cancel my subscription?

How do I update my dietary preferences?

Can I have multiple delivery addresses?

The app isn't working properly. What should I do?

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